Production Support Analyst

Genesis10 is seeking a Production Support Analyst. This is a 4-month contract to hire position with a client located in Columbus, OH. Compensation : $35.00-40.00 / HR W2 Responsibilities : The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. Work closely with other team members as well as work independently to be able to resolve issues. Responds to user requests and incident tickets requiring application-level intervention. Monitors team ticket queue and email inbox and works to resolve issues in a timely manner. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and / or data related issues. Collect and provide reporting applications health and usage metrics. Work with team members, Vendors, system / database administrators, and end users to resolve issues. Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies. Must be able to quickly work through situations to determine impacts. Performing operational tasks (monitor logs and job statuses to confirm successful completion) Requirements : Good verbal / written communication skills with attention to detail Reading / Writing SQL Queries Splunk Dynatrace – monitoring both application and database servers Ability to navigate Windows Servers and IIS configurations Ability to read and navigate application and system Log files Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10 : Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states / municipalities)
• Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #DIG10-OH