Systems Analyst

Devops, troubleshooting, windows server, splunk

• Top Skills Details

Devops,troubleshooting,windows server

• Description

Department : Home Lending Technology

Role Summary : Summary :

• The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Work closely with other team members as well as work independently to be able to resolve issues.
• Responds to user requests and incident tickets requiring application-level intervention.
• Monitors team ticket queue and email inbox and works to resolve issues in a timely manner.
• Develop and maintain accurate technical and user documentation.
• Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and / or data related issues.
• Collect and provide reporting applications health and usage metrics.
• Work with team members, Vendors, system / database administrators, and end users to resolve issues.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Must be able to quickly work through situations to determine impacts.
• Performing operational tasks (monitor logs and job statuses to confirm successful completion)

Skills required :

• Good verbal / written communication skills with attention to detail
• Reading / Writing SQL Queries
• Splunk
• Dynatrace - monitoring both application and database servers
• Ability to navigate Windows Servers and IIS configurations
• Ability to read and navigate application and system Log files

A production support career means constantly tackling new challenges with no two days being the same. Production Support Analysts are excellent problem-solvers and get their sense of achievement from preventing an incident causing major business impact. You will learn the technology and business inside out. The nature of the job means you're working with a diverse range of people across different departments all the time. If you have good relationships with colleagues, you'll build a positive reputation for yourself throughout the company which can lead to job opportunities. Its unpredictable. Production support is great for those that want every day at work to be different. You must be open-minded and ready to learn on the go.

• Pay and Benefits

The pay range for this position is $45.00 - $47.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Columbus,OH.

• Application Deadline

This position is anticipated to close on Nov 7, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.