Operations Analyst

Operations Analyst

Norfolk, VA

11+ Month Contract

Pay : 28 / hr, W 2

How many contractors are you needing? 1

What is the preferred candidate location (local, non-local, remote?) and is there flexibility? Local Candidate ONLY, fully onsite position

Will travel be required for this position? No

Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? Yes

What schedule is the candidate required to work : Rotating Shift Work / 6-week schedule, including weekends and holidays as needed

Are any certification required : No

NOTE : candidate work history should have long term assignment history and or if repetitive contractor work ensures this is clear on resume that it was a short-term contract assignment

Description :

High Level Project Overview :

• High Level Project Overview : monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Preferred Years of Experience :

Education :

Are there any specific companies / industries you’d like to see in the candidate’s experience?

Top Required Skills

1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels

2) Ability to work under pressure and make well thought out decisions

3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

What soft skill requirements do you have (team fit and personality requirements)?