Full Service Restaurant Server

Are you Craving a Career? Ready for Growth? COME SEE WHY PANDA MIGHT BE THE RIGHT PLACE! At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving. Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng. Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company. Our continued growth in this location has created new career opportunities for Management, Crew Members, and Kitchen Team Members!!! Come join us!

Summary of Job Description:

-The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift.

a) To ensure the guests feel welcome and taken care of; wow them with exceptional services

b) To ensure proper table manner

c) To maximize sales opportunities

As an Associate, you will be required to uphold a high standard of integrity and ethics in order to comply with all Company Policies. Additionally, we require our Associates to maintain a safe and welcoming environment for Guests and Associates alike, in an open-kitchen environment where you regularly encounter and interact with individuals of all ages, including minors and seniors.

The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can review information about the Los Angeles County Fair Chance Ordinance for Employers at the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.

Essential functions:

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items drinks, soup, appetizers, dessert
• Be the Server of choice Frequent request by guests to be the server. Remember regular guests’ names and orders
• Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
• Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
• Kept guests informed of the status of their food and drink orders if not available immediately
• Execute the proper placement of dishes on the table
• Execute the proper wine opening and serving procedures
• Execute the proper service standards removal of plates, replacing dirty plates
• Engage the guests in small talk while serving them to enhance their dining experience
• Know the proper time to offer services
• Do not interrupt guests while they are having conversation
• Anticipate guest’s needs prior to them asking condiments, water/tea refill…etc
• Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager’s help as needed
• Present check at the end of the meal, take and process payments in cash or credit card using

Company procedures:

• Assist bussers and other servers as needed, especially during busy periods
• Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
• Do opening or closing routines for dining room and work stations as needed

How we reward you:**

• Flexible schedules
• Great pay
• Free meals while working at Panda
• Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
• Health Care and Dependent Care Flexible Spending accounts
• 401K with company match
• Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
• Associate discounts for many brands
• Referral bonus for eligible associates
• Opportunity to give back to your community
• Hands-on paid training to prepare you for success
• On-Going Career & Leadership Development
• Opportunities for growth into management positions
• Pre-Tax Dependent Care Flexible Spending Account
• Please refer to https://www.pandacareers.com/files/PRG_HR_Recruiting_Benefits.pdf for details.

**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.

Job Requirements:

• High school graduate
• Restaurant experience a plus
• Must be 18 year of age to carry alcoholic beverages
• Have a clean, neat appearance & good personal hygiene at all times
• Have a courteous, enthusiastic style of communication. Ability to communicate with guests fluently

ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.

Pay Range: $17.81 per hour - $20.81 per hour

*Within the range, individual pay is determined using various factors, including work location and experience.