Field Quality Engineer

Job Description

Job Description

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

The Field Quality Engineer will Coordinate with Manufacturing Quality and Warranty to improve customer satisfaction by ensuring timely and effective response on product defect identification, resolution, and warranty cost reduction. Drive the Corrective and Preventative Action process to ensure proper closure of issues. Gather and analyze field failure data to drive continuous improvement activities with Club Car engineering, manufacturing, and support teams. Manage supplier Technical Factor process and submissions

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for collection, analysis, and reporting of Key Performance Indicators (KPI’s) for Warranty and Customer Complaints.
• Define and maintain Field Quality Improvement Roadmaps to improve customer experience and meet business objectives.
• Responsible for the development, implementation, and maintenance of the Field Quality analysis / reporting process, aligned with CQI-14.
• Create / update Field Quality documents as needed.
• Manage Field Quality technicians.
• Coordinate with warranty team to retrieve parts that failed in the field for root cause analysis and Corrective Action
• Ensure timely reporting of the part return investigation results to customer quality, engineering, and warranty teams and conclude liability. Retain documented information and warranty parts as evidence of analysis as appropriate.
• Lead the problem solving for emerging customer issues with support from cross functional team to identify root cause, countermeasures, and liability. Track effectiveness of countermeasures
• Engage in regular review meetings to develop working relationships with CFIT / SCIT improvement teams.
• Validate Supplier Submissions for Technical Factor adjustment (liability rates) and update in Club Car systems. Approve Technical Factor submissions. Track monthly actual vs. accrual.
• Review warranty economic impact of emerging issues and recommend appropriate provisions. Assist in reliability risk predictions based on warranty data analysis and statistical modelling.
• Undertake training, when identified, to improve business capability and allow for changes in technology and quality requirements. Continuously improve field quality sub function.
• Travel to customer locations as required.

OTHER DUTIES AND RESPONSIBILITIES

QUALIFICATIONS FOR THE JOB

Education :

Experience :

KEY COMPETENCIES

PHYSICAL REQUIREMENTS

Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans.

Discrimination of any type will not be tolerated at Club Car.