General Manager
Prioritizes, directs, and coordinates the activities of a restaurant to continually strengthen the Brand's position and maximize its sales and profitability.
Essential Functions :
- Management Staffing / Development : Cover 100% of shifts with MICs capable of running great shifts
- Team Member Staffing / Development : Cover 100% of the shifts with adequate staffing in all key positions
- Succession Plan : Active plan for key positions (GM, AGM, SL, TT)
- Employee Morale : Ensures fair & equal treatment of all employees, follows-up on VOC action plans, provides good & timely performance evaluations and addresses all employee concerns with urgency
- Management Training : Teaches & delegates recruiting techniques, training & coaching skills and the evaluation process
- Coaching : Able to raise the performance of employees through effective coaching skills
Compliance :
Government Laws : Ensures strict compliance with applicable lawsCompany Policies : Ensures strict compliance with all company policies and addresses all violations with urgencyFinancials :
Inventory and Labor : Understands the KPI's of Inventory & Labor controls and capable of Controlling them to expectationsFollow-Up : Follows up Daily on Sales, COS and COL variancesVerify and sign off on weekly and period end inventories and payroll for accuracyProblem Solving : Able to Troubleshot / Correct COS, COL, Ops variancesManagement Training : Teaches & delegates to the management team the key points of ordering, projections & scheduling, daily key cost awareness / reaction and P&L analysisStrives to drive year-over-year growth in Sales and ProfitOperations :
Delivers attentive, hospitable and quick customer service on 100% of shiftsDelivers good Food Quality on 100% of shiftsProvides a clean and sanitary environment for customers on 100% of shiftsConsistently raises the bar for Group & Brand standardsUnderstand, communicate, and execute Group & Brand standards and initiatives on all shiftsAssets :
Consistently maintains exterior / interior grounds & facilitiesCorrects all asset deficiencies with urgencyEliminates any potential for liability with urgencySafety :
Creates a store culture that makes safety Priority #1Strictly enforces safety rules and policies on 100% of shiftsResponds to all safety concerns with a high degree of urgencyEnsures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibilityAvailability :
Minimum 5 day, 50 hour work week.Open availability as business needs dictate. Nights and weekends expected.GMs will work varying schedules to include at a minimum : All Fridays, 2-Saturdays & 2 -Closings per period and 1-Sunday every other Period or as business needs require.Available to work anywhere on the island.Need transportation as business needs require.Other Functions :
Performs other duties as assigned.Decision-Making :
Customer relationsCompliance with Brand & Company StandardsRecruitment & RetentionRestaurant operationsParameters for Success :
Complete all essential functionsCompliance with all Brand and Company Standards and targetsGuests, in-store operators, operations management, office staff, maintenance, and vendorsCompetencies + Professional Job Profile :
Abilities, Knowledge, and SkillsAnalytical : Able to analyze reports and correct deficient areas effectively.Problem Solving : Able to problem solve and achieve desired results.Organization & Planning : Able to organize priorities, develop & execute plans to achieve desired results.Coaching : Able to develop skills of employees to perform at a higher level.Team Building : Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench.Working ConditionsMinimal hazards.General restaurant and office working conditions.Qualifications :
High School DiplomaPhysical and / or Medical RequirementsMust obtain a Tuberculosis Clearance Certificate.$65000.00 per year