Patient Care Representative

A company is looking for a Patient Care Representative responsible for managing service requests from Providers and Members.

Key Responsibilities

Provide exceptional patient care via telephone and technology

Ensure patient satisfaction by addressing needs and concerns

Support the Patient Care Team in delivering a comprehensive patient experience

Required Qualifications

High School Diploma or GED required; college preferred

1-2+ years of customer service experience in a call center or medical setting

Familiarity with Google Suite, Microsoft Office, and standard applications

Ability to handle confidential information and adhere to HIPAA requirements

Spanish speaking preferred