On-Call Banquet Server
On-Call Banquet Server
Location : Napa, CA, US
Property Name : Dolce Silverado Req Id : 13605
Job Summary
The On-Call Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to hotel standards.
Education & Experience
High school diploma or equivalent
Physical Requirements
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift
General Requirements
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management.
Fundamental Requirements
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
- Must be knowledgeable regarding the menu and explain it courteously
- Served guests according to the hotels standards in a friendly, courteous and professional manner
- Respond to guest problems, complaints and accidents. Communicate to management if necessary
- Set all tables according to hotel standards
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any appropriate supplies necessary for food service functions
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions
- Follow all money handling procedures when serving the guest
- Know the menu items for each function served and able to give accurate descriptions
- Ensure overall guest satisfaction
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