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Customer Service Representative
Customer Service RepresentativeEnterra Medical, Inc. • Minneapolis, MN, US
Customer Service Representative

Customer Service Representative

Enterra Medical, Inc. • Minneapolis, MN, US
16 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Customer Service Representative
Location: St. Louis Park, MN
**This is a hybrid position that requires weekly in office presence.


Position Summary:

The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity. They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.

Responsibilities:
  • Fulfills customer requests received via phone, email, online chat or in person, including order placement, invoicing and return goods authorizations.
  • Responds to customer and sales representatives’ requests for information regarding account status, order status, patient data, and account history.
  • Customer account set up and maintenance.
  • Communicates customer concerns, reactions, and inventory issues to the appropriate stakeholders.
  • Administer implant registration records by reviewing, entering implant data and following up with US implant registrations.
  • Follow procedure for MDR/Adverse Events reporting.
  • Works with accounts payable departments to resolve aging invoices.
  • Allocates inventory as necessary to prevent and/or reduce back-order situations.
  • Distribution activities for corporate office inventory movements.
  • Other duties as assigned.
Requirements:
  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in delivering exceptional customer service, preferably in healthcare environment.
  • Strong attention to detail and follow up skills.
  • Excellent written and verbal communication skills.
  • Effective time-management and prioritization skills.
  • Quick learner with ability to adapt to changing requirements while maintaining a positive disposition.
  • Ability to problem solve, work individually and under minimal supervision in a fast-paced hybrid work environment.
Salary and Benefits:
Total compensation: $50,000-58,000 per year DOE
Benefits include
· Medical, dental and vision insurance
· HSA and FSA plans
· 401k with match
· Stock options
· Paid holidays & flexible time off

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Customer Service Representative • Minneapolis, MN, US

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