System Support Specialist Multifamily Property Management

Job Description

Cirrus Asset Management is seeking a detail-oriented, tech-savvy, and highly motivated Systems Support Specialist to join our team. This role will provide frontline support, training, and troubleshooting expertise across multiple modules and platforms. The ideal candidate will be an experienced user who can collaborate effectively with internal teams and external partners to support system enhancements, integrations, and property onboarding projects.

Key Responsibilities

• Provide technical support and user guidance for RENTCafé, PayNearMe, ScreeningWorks, Esusu, Assurant, HappyCo and related platforms.
• Lead advanced troubleshooting and root-cause analysis to resolve user issues and system errors.
• Manage and prioritize support tickets from all levels of site staff, ensuring timely resolution.
• Assist in the onboarding of new properties and the implementation of new features, in collaboration with senior team members.
• Collaborate with senior leadership and third-party vendors to implement enhancements and integrations.
• Test and validate new features or updates before deployment; provide feedback and document outcomes.
• Support training initiatives by developing user guides and delivering presentations to various teams.

Qualifications : Qualifications

Additional Information

On-site position (Woodland Hills Corporate Office) with future hybrid schedule possible

Pay : $68,000 - $70,000 per year

Schedule : Monday - Friday (9 am - 6 pm)

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines.

Compensation :

$68,000-$68,000 per year