Assistant Community Manager - Sunroad Asset ManagementSunroad Automotive • San Diego, CA, US

Assistant Community Manager - Sunroad Asset Management

Sunroad Automotive • San Diego, CA, US

16 hours ago

Job type

Full-time

Job description

Job Description

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This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process.

Job Title : Assistant Community Manager

Property : The Vive Collection - 1,245 Unit Community

Location : San Diego, CA

Reports to : Community Manager

Supervisory Responsibilities : None

Position Summary

The Assistant Community Manager (ACM) is a business leader and the essential "right hand" to the Community Manager. You will be responsible for co-managing all operational and financial aspects of this large-scale, fast-paced community. The ideal candidate is a strong leader with deep expertise in property management financials, resident relations, and team development. You will be instrumental in driving revenue, controlling expenses, and ensuring a best-in-class resident experience.

Core Responsibilities

1. Team Leadership & Development

Supervision : Assist the Community Manager in leading and mentoring a large on-site team (e.g., Leasing Consultants, Resident Services).
Training : Support the training and development of team members, particularly in areas of leasing, Fair Housing, and customer service.
Performance : Help manage team performance : providing feedback and contributing to performance reviews.
Leadership : Act as the primary leader and point of contact for all property operations in the Community Manager's absence.

2. Financial Management & Reporting

Rent Collection : Drive the entire rent collection process, diligently managing delinquency, posting payments, and enforcing policies.

Resident Ledgers : Maintain 100% accuracy of resident ledgers, including processing move-in / move-out prorations, managing concessions, and correcting charges.

Financial Reporting : Assist the Community Manager with daily, weekly, and monthly financial reports, variance analysis, and owner reporting.

Budgeting : Contribute to the annual budget preparation and actively monitor operational expenses to ensure compliance.

Invoicing : Process and approve all property invoices (A / P) in a timely and accurate manner.

Move-Outs : Manage the Final Account Statement (FAS) process, ensuring all charges are accurate and statements are processed within legal timeframes.

3. Leasing & Resident Relations

Escalations : Serve as the primary point of contact for escalated resident concerns, resolving complex issues with professionalism and a solutions-oriented mindset.

Leasing Support : Review and approve all new lease applications, ensuring files are complete and compliant with all screening policies.

Retention : Help develop and execute the community's resident retention strategy and event planning.

Customer Service : Model and enforce the company's high standards for customer service, ensuring the entire team delivers a positive and professional experience.

4. Operations & Compliance

Property Walks : Regularly walk the property to ensure curb appeal, maintenance, and capital projects meet company standards.

Audits : Conduct regular audits of lease files, move-in files, and property records to ensure 100% compliance.

Policy : Enforce all community policies and procedures consistently and fairly.

Compliance : Maintain expert-level knowledge of all local, state, and federal Fair Housing laws.

Key Performance Indicators (KPIs)

Success in this role will be measured by the following metrics :

Financial KPIs :

Below 0.50% : 25% of Bonus

Below 0.35% : 50% of Bonus

Below 0.25% : 100% of Bonus

Total Delinquency : Consistently maintain total rent delinquency at or below .5% of Gross Potential Rent (GPR).

Bad Debt Write-Off : Manage collections effectively to keep bad debt write-offs at or below 0.25% of GPR.

Operational KPIs :

30-day forward-looking outstanding renewals less 15%

60-day forward-looking outstanding renewals less than 25%

Physical Occupancy : Contribute to achieving and maintaining a physical occupancy of 95%+ or higher.

Resident Retention : Achieve or exceed the community's resident retention goal of 55%+ renewal conversion rate.

FAS Timeliness : Ensure 100% of all Final Account Statements (FAS) are completed accurately and mailed within the state-mandated timeframe.

Compliance & Satisfaction KPIs :

File Audit Score : Achieve a score of 98%+ on all internal and external lease file audits.

Resident Satisfaction : Maintain or improve resident satisfaction scores (e.g., SatisFacts, Google, or internal surveys) to meet or exceed a 4.5 out of 5.0 average.

Issue Resolution : Acknowledge all escalated resident issues within two business hours and ensure resolution within 24 business hours.

Qualifications & Skills

Experience : Minimum 3-5 years of experience in property management, with at least 2 years in an Assistant Community Manager role.

Property Size : Experience at a large-scale (300+ unit) community is highly preferred. The ability to manage high-volume operations is essential.

Software : Proficiency with property management software is required (e.g., Yardi, RealPage, Entrata).

Financial Acumen : Must possess strong financial skills, with deep experience in managing delinquency, resident ledgers, and reporting.

Leadership : Proven ability to lead, motivate, and manage a team.

Customer Service : Exceptional conflict resolution and customer service skills.

Pace : Must be highly organized, detail-oriented, and able to thrive in a fast-paced, high-pressure environment.

Education : High School Diploma or equivalent required; Bachelor's degree preferred.

Certification : CAM (Certified Apartment Manager) or ARM (Accredited Residential Manager) designation is a significant plus.

Compensation & Benefits

Competitive base salary

Generous performance-based bonus structure (tied to the KPIs listed above)

Comprehensive benefits package (Medical, Dental, Vision)

401(k) with company match

Paid Time Off (Vacation, Sick, Holidays)

Rent discount (if applicable)

Opportunities for professional development and career advancement

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M / F / D / V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress / grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV / AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /

Company Description

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Assistant Community Manager • San Diego, CA, US