Desktop Support Manager

Requisition : 80924

PSEG Company : PSEG Long Island

Salary Range : $ 129,000 - $ 211,900

Work Location Category : Hybrid Fixed

We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued. We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories :

Onsite - roles where employees are expected to be onsite daily.

Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week.

Hybrid flexible - roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits eligible the first of the month coincident with or following your date of hire., designed to support your total well-being : medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services and Collaboration

Job Responsibilities

Provide direction and support in day-to-day operations of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, BigFix, Mobile Data Terminals, Zoom), and achieving key SLA's

Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)

Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes

Maintain, implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services

Manage and maintain IT asset inventory and full life cycle replacement for end user devices

Manage team performance, coach and mentor team members, and develop a succession plan for the group

Identify, document, and implement end user related policies and processes; ensure compliance with corporate policies, procedures, and standards

Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost

Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage / Ensure that standards and procedures are in place for the work of his or her team

Lead team of IT associates. Responsible attracting talent, performance evaluation, career development, coaching and counseling and manage compensation

Job Specific Qualifications

Bachelor degree in Computer Science, Engineering or Business or a related field

9+ years relevant experience within the information technology field or an industry with reliance on technical expertise

Sound expertise in IT resource management, job positions, career paths, recruiting, and compensation

Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools

Knowledge of desktop, PC, and other end user device management systems and solutions

Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration Tools

Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations

Ability to proactively communicate technical topics in a clear, succinct, and relevant way

Proven experience and understanding of general finance, IT procurement, IT financial operations and managing IT cost centers in large corporate environments

Track record as an innovator and agent leading organizations and people through change

Business acumen

Strong leadership and influence skills

Excellent teamwork, facilitation, relationship building, and negotiation skills

Department of Energy's regulation 10 CFR 810 is required

Desired

Advanced degree, e.g. Masters of Business Administration

ITIL or equivalent certifications

Familiarity with industry standards and guidelines (i.e. NERC CIP)

Experience with cloud technologies

Experience with managing projects

6+ years of experience managing team of 5+ staff or external contractors

Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are : (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm / outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC / Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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