Medical Assistant IIIntegrated Resources • Austin, TX, United States
Medical Assistant II
Integrated Resources • Austin, TX, United States
20 hours ago
Job type
- Full-time
Job descriptionOBGYN Clinic Monday - Friday 8am-5pm MA Cert; at least 1-2 years of OBGYN experience required Knowledge of nursing / medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts. The ability to operate proficiently a personal computer and basic clinic / patient care, office equipment. Demonstrate interpersonal skills. Demonstrate good verbal communication skills. Demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish / English a preferred.
Job Title : Medical Assistant II
Job Location : Austin, TX 78717
Job Duration : 3 Months+ (Possibilities of Extension)
Shift : Monday - Friday 8 am - 5 pm
Description :
- Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
- Responds to customer questions with prompt information and / or service related to appointment status, wait time, or unanticipated problems.
- Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
- Proactively approaches dissatisfied customers and implements customer service recovery measures.
- Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
- Obtains translation services as needed for customers.
- Participates in clinic meetings to assist in planning optimal patient flow for session / day.
- Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written / verbal feedback.
- Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Required :
Skills :
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Medical Assistant Ii • Austin, TX, United States