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Technical Support Engineer II - eSign

Technical Support Engineer II - eSign

DocuSignBrazil, IN, US
13 hours ago
Job type
  • Full-time
Job description

Why consider this job opportunity

  • Opportunity for career advancement and growth within the organization
  • Flexible remote work arrangement
  • Engage with cutting-edge technologies and contribute to innovative solutions
  • Collaborative and inclusive work culture that values teamwork and communication
  • Opportunity to make a meaningful impact on customer satisfaction and software adoption

What to Expect

  • Provide outstanding technical support for the employer's Intelligent Agreement Management (IAM) and related services
  • Troubleshoot customer inquiries across various support channels, including API integrations and network-related issues
  • Utilize technical expertise to enhance customer adoption of IAM products
  • Identify product improvements and report bugs to enhance customer experience
  • Handle escalated cases and provide support for internal peers on product knowledge

    • What is Required

  • Bachelor of Science degree in Computer Science, Engineering, or a related technical field
  • 2+ years of SaaS troubleshooting experience in a Technical Support role
  • Proficiency in modern programming languages such as XML, C#, Python, and JavaScript
  • Experience in troubleshooting web-based environments including HTTP, JSON, and HTML
  • Familiarity with Salesforce administration and log analysis using various network tools

    • Preferred Qualifications

  • Self-motivated and goal-oriented with strong interpersonal skills
  • Subject Matter Expert in at least one vertical of the employer's technologies
  • Excellent communication skills for engaging with customers and internal teams
  • Experience supporting the employer's eSignature and related products
  • Familiarity with structured query languages such as SQL and SOQL

    • SoftwareSupport #RemoteWork #TechnicalSupport #CareerGrowth #CustomerSatisfaction

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    Technical Support Engineer • Brazil, IN, US