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Chief Operating Officer
Chief Operating OfficerFrost Law • Annapolis, MD, United States
Chief Operating Officer

Chief Operating Officer

Frost Law • Annapolis, MD, United States
30+ days ago
Job type
  • Full-time
Job description

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This range is provided by Frost Law. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00 / yr - $250,000.00 / yr

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Frost Law - Chief Operating Officer (COO)

Location : Annapolis, MD

Reports To : Managing Partner

About Us

We are a fast-growing, nationally recognized law firm at the forefront of tax, business, estate planning, and litigation. We are driven by innovation, results, and a relentless focus on delivering elite client outcomes. With a visionary CEO and ambitious growth goals, we’re seeking a strategic and operationally minded Chief Operating Officer (COO) to be the firm’s Integrator — turning high-level ideas into operational success across multiple departments and locations.

Position Summary

The COO is the firm's executive-level operational leader, responsible for translating strategy into execution and ensuring scalable, efficient, and high-performing operations. This role will oversee all non-legal business functions — including finance, HR, marketing, technology, client intake, and administration — while embedding structure, accountability, and clarity throughout the organization. You will serve as the steady hand that drives day-to-day excellence while helping guide long-term growth.

Key Responsibilities

Strategic Execution & Leadership

  • Serve as the firm’s operational leader, driving alignment and execution across leadership teams.
  • Partner with the Managing Partner / CEO and senior leadership to translate vision into actionable plans, measurable goals, and department-level initiatives.
  • Lead firmwide initiatives in operations, performance improvement, and change management.

Operational Excellence

  • Oversee core administrative and business operations, including finance, HR, IT, client services, marketing, and facilities.
  • Implement scalable systems, automation, and repeatable processes to support firm growth.
  • Establish and track KPIs, scorecards, and departmental goals to drive accountability and data-informed decision-making.
  • Collaborate with the finance team to manage firm budgets, cash flow, forecasting, and P&L oversight.
  • Optimize pricing, profitability, and cost controls while supporting strategic investments and expansion.
  • Deliver financial and operational performance reports to leadership.

    • People & Culture

  • Lead cross-functional teams, department heads, and administrative staff to foster a culture of accountability, performance, and innovation.
  • Oversee recruiting, onboarding, performance management, and professional development initiatives.
  • Champion diversity, equity, and inclusion (DEI), and cultivate a healthy, growth-oriented workplace.

    • Technology & Innovation

  • Ensure secure and scalable IT systems and infrastructure.
  • Lead adoption of legal tech tools to improve efficiency, communication, and client delivery.
  • Stay ahead of industry trends and tech innovations that can strengthen firm operations.

    • Client Service & Compliance

  • Optimize the client intake and engagement experience, ensuring high levels of satisfaction and operational excellence.
  • Improve internal coordination and service delivery across all departments.
  • Monitor compliance with legal, regulatory, and ethical standards in operational areas.

    • Ideal Candidate Profile

  • You are a natural integrator — calm under pressure, detail-oriented, and excellent at turning ideas into systems.
  • You bring strong financial and operational acumen , with a proven track record of running complex operations in a professional services setting.
  • You thrive in fast-paced environments, and enjoy bringing structure, process, and measurable outcomes to high-growth organizations.
  • You are empathetic, practical, and team-focused — more focused on results than recognition.

    • Qualifications

  • 10+ years of experience in operations leadership, preferably in a law firm, finance, or other high-performance service sector.
  • Demonstrated success in leading cross-functional teams and driving measurable improvements.
  • Strong knowledge of financial management, legal workflows, and professional services operations.
  • Bachelor’s degree required; MBA, JD, or equivalent advanced degree preferred.
  • Familiarity with legal practice management tools (e.g., Clio, PracticePanther, NetDocuments).

    • What We Offer

  • A pivotal leadership role with real impact and decision-making authority.
  • Partnership with a bold, visionary CEO and an opportunity to shape the future of a nationally ambitious law firm.
  • A values-driven, collaborative, and flexible work environment focused on growth and results.

    • Seniority level

    Executive

    Employment type

    Full-time

    Job function

    Legal

    Industries

    Law Practice

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    Chief Operating Officer • Annapolis, MD, United States

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