Chief Operations Officer
- Full-time
ABOUT ENTERPRISE MANAGEMENT
Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE
https : / / enterprisemanagement.org /
COMPANY PHONE NUMBER
(667) 309-5345
HUMAN RESOURCES PHONE NUMBER
(667) 309-5345 ext 10
POSITION TITLE
Chief Operations Officer
ALTERNATE TITLE(S)
Senior Operations Executive
COMPANY
Enterprise Management Solutions, Inc. (in support of all customer companies under contract)
DIVISION
Operations
DEPARTMENT
UNIT
n / a
BENEFITS PACKAGE
Paid time off; health, dental, and vision insurance reimbursement; professional development support.
WORK SCHEDULE
Monday – Friday, 8 : 00 AM – 5 : 00 PM
ACCOUNTABLE TO
Chief Executive Officer (CEO)
ACCOUNTABLE FOR
Oversight of administrative operations, business continuity, organizational infrastructure, enterprise systems integration, compliance alignment (non-clinical), and interdepartmental performance across affiliated companies
CLASSIFICATION
W-2 employee; full-time hourly
COMPENSATION RANGE
Ranges between $40.00 per hour to $55.00 per hour, commensurate with experience and qualifications
ANTICIPATED TRAVEL
Up to 15% of the time (interoffice and site-based meetings)
SUMMARY OF POSITION RESPONSIBILITIES
The Chief Operating Officer (COO) is a vital member of the executive leadership team, responsible for designing, implementing, and sustaining non-clinical operational systems that support the strategic goals of Enterprise Management Solutions and its affiliated entities. The COO provides executive oversight of operational workflows, regulatory readiness, administrative infrastructure, and strategic execution. While the CHRO, CFO, CMO, and CTO oversee respective specialized functions, the COO ensures coordination, cohesion, and accountability across these pillars, serving as the central operations architect of the enterprise.
The COO focuses on organizational excellence through the lens of performance improvement, risk mitigation, systems integration, operational scalability, and enterprise-wide compliance with licensing and administrative standards. The COO drives execution of the CEO’s strategic directives and ensures the operational backbone of each managed entity is stable, compliant, and growth-ready. The COO also oversees all company operations managers and ensures that Enterprise Management delivers all contracted operations services to affiliated entities, as outlined at https : / / enterprisemgmtinc.com / ops-services .
SCHEDULED DUTIES AND RESPONSIBILITIES
- Translate the CEO’s strategic vision into operational processes, ensuring seamless execution across departments and companies
- Lead enterprise-wide operational initiatives including licensing, inspections, facility management, administrative SOPs, and cross-departmental coordination
- Serve as the primary executive responsible for back-office cohesion, system implementation, and interdepartmental performance
- Oversee administrative compliance with state and local regulations, including facility licensing (OHCQ, DHCD, local jurisdictions), business permits, incident management procedures, and internal controls
- Collaborate with the CHRO on workforce implementation, ensuring operational infrastructure supports hiring, onboarding, training, and staff scheduling workflows
- Collaborate with the CTO to deploy and optimize business technologies (HRIS, task systems, communications platforms, EHR integrations, etc.)
- Supervise administrative leadership staff (directors, operations managers, coordinators) across service lines and locations, including direct oversight of all Operations Managers supporting customer companies
- Ensure delivery and quality of all operational services offered by Enterprise Management, including facilities oversight, vendor coordination, procurement support, policy implementation, licensing preparation, logistics management, and administrative compliance
- Monitor departmental KPIs and implement process improvement plans where operational gaps exist
- Lead facility readiness protocols including site inspections, emergency preparedness, ADA compliance, and repair / maintenance coordination
- Guide vendors and procurement systems for logistics, non-clinical inventory, and service contracts
- Develop and standardize operating procedures across customer companies to ensure quality, efficiency, and regulatory alignment
- Maintain business continuity protocols and assist with crisis response and recovery strategies
- Partner with CFO on operational budget planning related to facilities, vendors, logistics, and general administration
- Draft internal policies, compliance documents, and guidance manuals related to operational systems
- Represent the organization in inter-agency planning efforts and executive-level meetings with government partners, contractors, or funders
CORPORATE OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES
Note : The following content is presented as overview and duties for the Compliance Officer. (This section includes headings and lists describing compliance program responsibilities.)
Overview :
The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.
The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.
Accountability :
The Corporate Compliance Officer shall be accountable to the CEO and / or Board of Directors.
Duties :
The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.
UNSCHEDULED DUTIES AND RESPONSIBILITIES
PHYSICAL DEMANDS
WORKING CONDITIONS
COMPETENCIES AND SKILLS
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS
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