The Senior Workday Business Analyst (SWBA) will work with administrators across the institution to assesstheir business needs and challenges and develop business process solutions that follow industry bestpractices.
With a primary focus on the Workday platform, the SWBA works closely with the Workdayplatformownerandwithprojectmanagersandotherbusinessanalystsonstrategicinstitution-wideprojectsand operational initiatives to ensure that business needs are understood, solutions identified and / ordesigned, and business processes are designed, documented, and tested.
The SWBA translates businessrequirements into business solutions utilizing ERP, CRM and other enterprise application systemfunctionality.
Reporting to the Senior Director for Project Management and Business Analysis - Enterprise TechnologyServices, the SWBA will collaborate with business and technology teams as we seek to transform theenterprisesystemsusedbytheInstitutiontosupportmusicandperformingartseducationinanexpandingportfolioofprogramsofferedonlineandonourcampusesintheUnitedStatesandEurope.
JobPurpose :
TheSeniorBusinessAnalyst(SWBA)functionsasleadBAorkeyprojectteammemberonWorkdayprojectsand operational initiatives and will interact with various multi-functional teams and define and documentbusiness processes and requirements.
They will be very detailed, self-motivated, results oriented, and excellent communicators. This role requires analysis of sophisticated business problems to be solved withconfiguration solutions.
Our roles are fast-paced and focus on analyzing challenging problems and comingupwithsolutionstoavarietyofoperationalcriticalissues,allwhilerunningvariousprojectsandinitiatives.
EssentialDutiesandResponsibilities :
1.Facilitatesrequirementsgatheringanddesignactivities
2.Performsqualityassurance,systemstesting,anduseracceptanceactivities.
3.Developsandexecutesenduserverificationtestplansandtestscenarios.Facilitatesendusertestingsessions.
4.Defines,documents,andmaintainsbusinessprocessesrequirements,andpolicies.Looksforwaystoconstantlyimproveprocesses&procedures.
5.ManagesandsupportsoperationsrelatedinitiativesidentifiedbytheWorkdayplatformowner
6.Identifiesopportunitiesforbusinessprocessimprovementsandmakesrecommendationsasappropriate.
7.WorkswithWorkdayoperationsteamtounderstandandprioritizerequests
8.Supportsidentifiedactionitems,anddeliveryplans
9.Assistswiththeintakerequeststoprioritizeenhancementontheoverallroadmap
10.Performssystemtestingofnewfunctionalityorbugfixes.
11.Assistswithfeasibilityofenhancementrequests
12.Participatesintechnicaldesignsessions,ensuringthatthebusinessrequirementsandobjectivesarearticulatedandaddressedbythedesignedsolutions.
13.CollaborateswithTraining&Supportteamtocreatedocumentationandtrainingforendusersonneworchangedbusinessprocesses
14.Diagnosesproblemsrelatedtodailytransactionalprocessesoroperationalprocesses;determinespossibleresolutionsandimplementseffectivesolutionsinatimelyfashion
15.Adherestoandpromotes’sVisionandGuidingPrinciples
16.Contributestotherefinementofinternalbestpracticestoensurethedeliveryofhigh-qualityservicesthatmeettheneedsofthe community
17.Otherdutiesasassigned.
RequiredExperience :
1.Bachelor’sdegreeandrelevantbusinessprocessanalysisand / orbusinessanalysttrainingandexperiencerequired.
2.Advanceddegreeand / orCBAP(CertifiedBusinessAnalysisProfessional)certificationpreferred
3.10+years’experienceinabusinessanalystrole orperformingbusinessanalysisfunctions.
4.2+yearsoffunctionalWorkdayplatformexperiencerequired;Workdayimplementationexperiencestronglypreferred(WorkdayStudentaplus)
5.Experience with other administrative business applications (i.e. ERP, CRM : Colleague, PowerCampus,Salesforce,etc)and / orthird-partyadministrativesystemssupportingthestudentexperiencepreferred.
6.Workexperienceinahighereducationenvironmentstronglypreferred
7.Background in or exposure to higher education student administrative operations desirable (e.g.registraroperations,admissions / recruiting,academicprogram / curriculumadministration,academicadvising,studentaccounts,financialaid,etc)
8.Knowledgeandapplieduseofarangeofelicitationtechniquestoelicitbusinessandsystemrequirements
9.Knowledge and applied use of a range of workflow / documentation techniques (e.g. Swim lanediagrams),andtheflexibilitytoapplythebestmethodtotheneedsofeachassignment / project
10.Knowledgeofandexperiencewithbothwaterfallandagilemethodologies
11.ExperiencewithGoogleWorkspace / GSuiteproductivityapps(e.g.Drive,Gmail,Calendar,Docs,Sheets,etc)andSmartsheetpreferred
12.Strongunderstandingofdataintegrationbetweensystemsand / orexperienceworkingwithIT.
RequiredSkills :
1.Stronginterpersonalskillstounderstandthebroadrangeofneedsandvarioussupportrequirementsfordeliveringexemplarycustomerservicetoclientsinawiderangeofroles,acrosstheinstitution
2.Abilitytoclearlyarticulatemessagestoavarietyofaudiences.
3.Flexibilityandadaptability;abilitytoworkinambiguoussituations.
4.Abilitytounderstandcomplexbusinessprocesses,andtoeffectivelyarticulatetheinformationtoothersthroughvisuals / diagramsorotherrequirementsdocumentation
5.Abilitytocommunicateclearlyandeffectivelyinbothverbalandwrittenformatsaswellastocreateandmaintainpositive,productiveworkingrelationshipswithbothtechnicalandnon-technicalpersonnel.
6.Abilitytooperateindependentlyandsetprioritiesamongstmultipletaskassignments.
7.Excellentanalyticalskills
8.Intellectuallycurious;lovesagoodchallenge
9.Abilitytomanagemultipletasks,assignments,andprojects.Selfmotivatedandhighlyengaged.
10.Attentiontodetail
11.Provenabilitytoworkeffectivelyinahighlydiversecampuscommunity
12.Demonstratedcapacitytodevelop&maintaineffectiveworkingrelationshipswithindividuals&organizationsreflectingabroadrangeofidentities,perspectives&experiences.
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