Earthmoving Service Operations Manager

Earthmoving Service Operations Manager

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for an Earthmoving Service Operations Manager who can be based at either our Hillsboro, OR or San Leandro, CA location.

The Earthmoving Service Operations Manager collaborates with Earthmoving Service and Sales Managers in addition to senior leadership to optimize operational excellence and drive continuous improvement of Service operations. This role is responsible for managing the Earthmoving Technical Communication and Warranty departments as well as the Product Support Rebuild Specialist. Additional responsibilities include presenting key performance indicators (KPI's); identifying, documenting, and working to replicate best Service department practices and procedures; and acting as a liaison between Service, Parts, and Sales departments on machine rebuilds.

Essential Job Functions

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Manage and guide personnel, processes, resources, and strategy execution of multiple Earthmoving Product Support departments including Technical Communication, Warranty, and Rebuild to ensure service quality, technical accuracy, customer satisfaction, and compliance with Peterson and Caterpillar standards.
• Support and enhance service excellence throughout the Earthmoving business unit by capturing best practices, developing people and processes through training and technology integration, and driving continuous improvement through ownership and optimization of core service systems including Texada, Dealer Business System (DBS), Simsi, and SIS2.0.
• Manage and track branch performance through the Service Dashboard and CAT Service Excellence programs while maintaining competitive profiles on manufacturers, rates, markets, and capacities to ensure alignment, accountability, and strategic insight.
• Manage the warranty suspense account statement and mitigate any claim losses. Improve claim recovery through proactive coaching / training with the various branches and warranty analysts. Strengthen claim documentation, ensure accurate service reporting, and drive better feedback and follow-up to maximize reimbursable hours and successful claim outcomes.
• Foster strong partnerships across the Peterson enterprise and with Caterpillar representatives, driving collaboration among Service, Parts, and Sales teams, manufacturers, and external stakeholders to advance shared business objectives.
• Maintain regular, punctual, and predictable attendance.
• Travel up to 50% to meet with stakeholders and perform essential job functions; operate personal or company vehicle as needed.

Qualifications

Bachelor's Degree from a fully accredited college in Business Administration, Project Management or other closely related field; and a minimum of five (5) or more years of directly related experience in Business Administration, Project Management, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Previous supervisory experience required.

The annual pay range for this position is :

San Leandro, CA : $140,000-170,000 annually

Hillsboro, OR : $125,000 - 150,000 annually

We also offer a total compensation package in addition to base salary.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.