Sheraton Grand Nashville - Director Front Office

As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS :

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
• Specific brand experience / OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and / or previous director level experience preferred.

JOB RESPONSIBILITIES :

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions within the area. At our Hotel we’re committed to providing exception guest service where we aim to exceed our guests standards. Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. In addition, we are conveniently located only a few blocks from central bus station. So, if you have a guest first mentality and you’re interested in joining a supportive team with a winning culture look not further! Come join a team where you can grow, succeed, and belong.

Application deadline for Colorado positions :

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