Helpdesk Specialist

Job Description

Please note :

This is 100% On-Site role in Washington DC

The Selected Candidate must be willing to work 5 Days Onsite.

Position Summary :

• The Helpdesk Specialist is the front line of technical support, resolving user issues, supporting devices, and ensuring endpoint security.
• This role also manages the setup and maintenance of meeting room tech, mobile devices, and user onboarding / offboarding.

Requirements

Key responsibilities :

Required Qualifications :

Requirements

Minimum 5+ years of experience supporting enterprise helpdesk operations and cloud platforms (M365, AWS, Google). Expert in providing support on IT hardware / software and accurately tracks issues. Proficient in setup and maintenance of mobile devices, laptops, and tablets including inventory tracking. Strong experience with Windows imaging tools, Intune, mobile device management (MDM). Strong customer service and communication skills, especially for executive support. Familiarity with desktop security baselines and configuration hardening.