Fairfax Member Service Representative I

Job Description

Job Description

Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024)
• Collaborative, welcoming environment with forward-thinking leadership
• Competitive, comprehensive benefits package, including :
• Medical, dental and vision coverage
• 401(k) with employer match

Paid time off and 11 paid federal holidays

Position Summary :

As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You’ll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies.

Responsibilities :

Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.

Receive loan payments, checks, and cash for deposit into members’ savings and checking accounts.

Provide basic account information on loans and share products to members as needed.

Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members.

Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.

Qualifications-all required unless otherwise noted :

Employment Type : Full-Time

Location : 9701 Main Street, Fairfax, VA 22031

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.