Service Writer Job at Kenworth Sales CO in Spokane

Overview

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Earn $22.00 - $26.00 per hour (DOE)!

Responsibilities

• Service Writer Job Summary : Collect data from customers and vehicles and accurately entering data into the business system. Answer inbound calls. Schedule appointments. Assist Shop Foremen and Service Advisors with daily work order processing, returning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication.
• Personally coordinates customer intake, collects all data and creates repair order.
• Assist Service Advisor with obtaining approvals.
• Coordinate with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs.
• Answer inbound calls and provide basic information on customer repair status.
• Promote the sales of labor, parts and accessories. Maintain pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management.
• Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature.
• Follow up with customers after repair to ensure satisfactory outcome, coordinate with Service Advisor and Service Management to resolve any unhappy customer.
• Complete satisfaction surveys with customers via phone and email.
• Maintain a calm, professional demeanor at all times.
• Maintain open communication with other Service Writers, Service Advisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence.
• Attend and apply factory and formal training as required.

Qualifications

Working Conditions

This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s / he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s / he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. Will be required to wear a Dealership uniform.

Benefits

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

#J-18808-Ljbffr