Supervisor Personal Care Management Referral and Consumer Support

Position Title : Supervisor Personal Care Management Referral and Consumer Support

Location : Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America

Requisition Number : Req #162

Description :

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The PCM Referral and Consumer Support Supervisor position works in the Personal Care Management Referral and Consumer Support Team within Community Services. The program provides Personal Care Attendant program screening for eligibility support, training and coaching Personal Care Management Consumers, and those involved, who are calling in with questions, Personal Care Management Surrogates or administrative proxies. Responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the group. Actively participate as a member of the department team and the larger organization in support of business objectives.

Essential Duties

Staff

• Train and develop team through challenging assignments-
• Maintain Handbook on Incoming Call Procedures
• Maintain Handbook on PCM Referrals best practices, and tips, including duplicative services knowledge.
• PCM regulations, PCM Operating standards, PCM Contract are source documents for all operations.
• Cross-train and build redundant capabilities within team
• Supervise daily activities to ensure group and individual productivity. Establish best practices and standard operating procedure drafts for any process improvement.
• Create yearly performance reviews with informal quarterly feedback

Operations

Communication

Other

Competencies

Required Experience

Personal Care Attendant program intake, consumer support, skills training or other direct PCA program consumer services.

Education

Bachelors degree in Human Services or related field

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and / or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is required for this position. Must have a valid drivers license and reliable transportation.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

Work Authorization / Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family : Supervisor

Job Function : Supervisory

Hourly

Hiring Rate : 28 USD

Travel Required : Yes

Compensation details : 28-28

PIca6b9f0f42bd-29952-38271153

Required

Preferred

Job Industries