Operations Specialist, Emerging Middle Market

Application Deadline : 10 / 30 / 2025 Address : 320 S Canal Street Job Family Group : Customer Shared Services BMO is the 8th largest bank in North America and the 4th largest commercial lender with aggressive growth ambitions in the U.S. We are driven by a single purpose : to Boldly Grow the Good in business and life. Our Purpose informs our strategy, drives our ambition, and reinforces our commitments to progress : for a thriving economy, a sustainable future, and an inclusive society. Provides day-to-day delivery of critical and specialized lending operations within the Commercial EMM Line of Business Operations team. Primary accountabilities to include oversight and monitoring of a newly established Non-Reporting Portfolio (NRP). Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Follows documented policies and procedures to provide operational oversight and monitoring of NRP. Reviews available borrower and collateral information including but not limited to payment timeliness, depository activity, other behavioral indicators and third party due diligence. Adherence to risk management principles and credit approval process will also be instrumental in this role. Provides advice and guidance to assigned business / group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and / or streamlined reporting. Monitors and tracks performance, and addresses any issues. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes work to deliver timely, accurate, and efficient service. Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and / or manager. Performs administrative tasks such as distributing / collecting / filing / etc. documentation and information. May function as a problem-solving resource for more junior staff. Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required. Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests. Checks and reconciles information and documentation to ensure accuracy and completeness. Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines. Data enters, reviews and verifies loan information and documentation for processing and / or further handling. Manages documentation to ensure that records are maintained in a proper manner. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Collaborates in development / implementation of new processes / systems and changes / improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained. Supports the development of tools and delivery of training focused on delivering business results. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications : Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge and experience using relevant systems and technology – In-depth. Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth. Knowledge of the risk and regulatory requirements of the business – In-depth. Prioritization skills – Good. PC skills (MS Word, Excel, PowerPoint) – In-depth. Specialized knowledge from education and / or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Salary : $45,000.00 - $83,000.00 Pay Type : Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.bmo.com / global / en / Total-Rewards About Us At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http : / / jobs.bmo.com / us / en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.