IT Support Technician

A company is looking for an IT Support Technician 1.

Key Responsibilities

Resolve user-reported issues through various communication channels such as phone, email, or Slack

Escalate complex problems to senior support staff as necessary

Maintain accurate and detailed communication through the Jira ticketing system

Required Qualifications

EDUCATION : BA / BS degree in Technology, Engineering or similar preferred but not required

EXPERIENCE : 0 - 1 years of experience in IT Support or customer service roles

Operating System Knowledge : Proficient in Windows, Mac, Linux, and iOS

Must be fluent in English and Spanish

Ability to recognize phishing attempts and enforce security protocols