Technical Support Agent

Overview

Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships.

Xovis is seeking a dedicated Technical Support Agent to serve our customers professionally and courteously. This individual will be part of a support team and is THE first point of contact for technical questions about our sensors.

Responsibilities

• With your in-depth sensor and network knowledge, you will support customers and help with their software integration of the sensors
• Together with the customer, you develop solutions for various use cases
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• As a link between development and the customer, proper escalation of unresolved issues to our internal teams
• Provide prompt and accurate feedback to our customers
• Pre / Post Sales support visits with our Sales team to support opportunities.
• Provide training to our partners / customers

Qualifications

Benefits we offer