Customer Service and Sales Representative

Job Description

Job Description

Join Farmers Insurance District 1475, located in the vibrant city of St. Louis, Missouri, as a Customer Service and Sales Representative. We are dedicated to providing unparalleled customer service while fostering a welcoming and inclusive atmosphere for both our employees and clients. This on-site position offers a unique opportunity to become a vital part of a dynamic team, where your contributions are highly valued and recognized. In your role, you will serve as a key point of contact for our clients, assisting them in understanding insurance products and services and providing personalized solutions. By combining sales expertise with excellent customer service skills, you'll help build enduring relationships that contribute to the growth of our agency. If youre passionate about offering exceptional service and eager to play a significant role in our success, we invite you to apply today!

Benefits

Hourly Base Salary Based on Experience

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Responsibilities

Customer Interaction : Respond to customer inquiries with professionalism, ensuring their needs are understood and met.

Policy Explanation : Clearly explain insurance policies to customers, ensuring they understand coverage options and the benefits of each policy.

Sales Lead : Identify potential sales opportunities during interactions with existing and potential clients, providing suggestions that align with their needs.

Problem Solving : Address and resolve customer concerns or complaints, aiming to enhance their satisfaction and trust in our services.

Data Management : Accurately document customer interactions, transactions, and feedback within our systems.

Relationship Development : Cultivate strong relationships with customers to encourage loyalty and long-term business.

Team Contribution : Collaborate with team members to enhance service delivery and support sales objectives.

Requirements

Experience : Previous experience in a customer service or sales role is preferred.

Communication Skills : Strong verbal and written communication skills.

Customer Service Orientation : Demonstrated ability to provide excellent customer service.

Problem-Solving : Ability to address and resolve customer issues efficiently.

Organizational Skills : Good organizational and time-management skills.

Teamwork : Capable of working collaboratively with a team.

Adaptability : Flexibility to manage multiple tasks and priorities.

Technical Skills : Comfortable using customer service software and CRM tools.