Telehealth Patient Support Specialist

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24 / 7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

• This is an in-person role, with travel throughout the greater Seattle area

The Opportunity

Join One Medical's innovative High Risk team as a Telehealth Patient Support Specialist (internally known as Field Care Coordinator), where you'll make a meaningful difference in patients' lives by delivering personalized care beyond traditional clinic walls. In this role, you'll bring healthcare directly to patients' homes through state-of-the-art telehealth services, creating a bridge between patients and their healthcare providers.

Reporting to the Tele-Assist Program Operations Manager, Field Care Coordinators go into patients’ homes to facilitate telehealth visits with a provider in order to reach more of our patients where they live. This will include building a trusted and supportive relationship with the patient and their family, performing clinical assessments, assessing home safety, documenting medications and reviewing provider care plans with the patient. You will also assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed.

You are a compassionate, kind, and open-minded individual who is comfortable engaging with patients and their caregivers or family inside their home. You have excellent communication skills and quickly build trust and rapport with your patients. You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care and use your innovative problem solving skills to tackle various tasks and challenges resulting in a truly exceptional patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. You are comfortable driving throughout Seattle to reach your patients in their homes.

What you'll work on :

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need :

This is a full-time role with shifts generally taking place between 8 : 00am-5 : 00pm (Monday through Friday) based in Tacoma / Seattle, WA. Flexibility to travel throughout the day to patient homes in the Tacoma / Seattle area and work in a variety of Tacoma / Seattle offices based on assignment. Mileage will be reimbursed at the IRS / Federally established rate.

One Medical is committed to fair and equitable compensation practices :

The base compensation range for this role is $27.75 to $28.75 per hour.  However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and / or degrees, and specific work location.

The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and / or other applicable incentive compensation plans. For more information, please visit https : / / www.onemedical.com / careers /

One Medical offers a robust benefits package designed to aid your health and wellness.  All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire :

Taking care of you today

Protecting your future for you and your family

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Please refer to the E-Verification Poster and Right to Work Poster for additional information.