Air Import Agent

Job Description

Job Description

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position :

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department. This position is an onsite position at our Uniondale Location

Responsibilities :

• Ensure smooth and timely freight process flow
• Input accurate and timely data into operating system
• Track and trace Air Import shipments
• Manage department’s shipment exceptions, including shortages / overages / damages
• Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs
• Ensure timely dispatching of cargo, to meet customer’s delivery requirements
• Provide transportation and commercial documents to importer’s customs broker
• Bill clients and vendors in an accurate and timely manner
• Interact with customers with exceptional customer service
• Build and maintain strong relationships with vendors (airlines, trucking, terminals, and others)
• Respond timely to E-mail requests and phone calls
• Understand department process flow, while constantly looking for areas of improved efficiency
• Ensure customer’s standard operating procedures are being followed and updated in the DLSOP
• Understand and meet KPI standard, as per the company’s procedures
• Meet company standard of 52 hours training per year
• Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride

Culture

Qualifications

Additional Information

Expeditors offers excellent benefits

All your information will be kept confidential according to EEO guidelines.