Library Technology Assistant (Part-Time)

Salary :

$25.72 - $32.84 Hourly

Location : Champaign, IL

Job Type :

Part-time 25 hour position

Job Number : 00120 - 9.2025

Department : Technology Services

Opening Date : 09 / 17 / 2025

Description

Under the supervision of the Technology Manager, the Library Technology Assistant provides prompt and friendly technical support and applies practical knowledge in installing, diagnosing, replacing, and maintaining computer hardware, software, peripherals, circulating devices, makerspace equipment, as well as some server / network devices. Provides AV support for customers and staff.

The schedule includes mainly evenings shifts with some weekend shifts possible.

Open until filled, with first review of applicants starting October 13, 2025.

Examples of Duties

Installs, troubleshoots, upgrades, repairs, and replaces hardware and software; provides technical support for PCs, Macs, Chrome OS, iOS, and Android devices.

Manages user accounts to support onboarding and offboarding processes.

Delivers audiovisual (AV) support for both customers and staff.

Monitors network filtering systems to ensure proper functionality and security.

Maintains library-specific hardware and software, including public reservation and printing systems, automated checkout systems, and materials handling systems.

Works with vendors to troubleshoot and resolve problems

Participates in departmental and library-wide training and activities, including technology and safety training

Provides excellent internal and external customer service

Other duties as assigned

Requirements

Excellent computer hardware and software skills in a Windows environment. Ability to install, configure, and troubleshoot PCs, Macs, handhelds, and related hardware and software.

Excellent troubleshooting and customer service skills

Ability to coordinate and prioritize tasks to meet deadlines with minimal supervision.

Strong commitment to public service

Positive attitude and strong work ethic

Ability to work with library customers and staff in a friendly and efficient manner

Excellent oral and written communications skills with the ability to communicate technical information to non-technical personnel or public

Ability to maintain reliable attendance and regular schedule

Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies

Flexibility to adapt to changing situations and varying work schedule

Good vision and hearing to engage effectively with customers

Manual dexterity to operate computer and phone equipment

Physical ability to lift or push up to 40 pounds to move carts, carry and install computer equipment

Valid driver's license, acceptable driving history, and personal automobile for job-related transportation

Satisfactory pre-employment background check

Acceptable Experience and Training

Associate degree or two years of college required

Associate degree in network administration and support or computer information systems preferred

Three or more years of experience with Windows servers, computers, network devices and peripherals, including installation and maintenance required

Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities

We offer comprehensive benefits packages tailored to various weekly hour for this position. The specific benefits available depend on the weekly hours worked which are 20 hours a week, 25 hours a week, 30 hours a week, or 38 hours a week. The specific weekly hours worked will be listed in any job posting for this position. For more details, please visit our and scroll down to the "Benefits, retirement, and savings" section.

01

Are you a current or previous Champaign Public Library volunteer or practicum student? If yes, please tell us about your duties and experience. (The answer box will allow you to enter 12 lines of text.)

02

Why do you believe you are a strong candidate for this position at the Champaign Public Library? Please describe your relevant skills, experience, and interests. (The answer box will allow you to enter 12 lines of text.)

03

What is your highest level of education?

Less than high school

High school diploma or GED

Some college

College degree or higher

04

Do you hold any valid certifications related to this position? If yes, please list them.

05

Do you have or are you able to obtain a valid Illinois driver's license by the time of hire and a personal automobile for job-related transportation?

Yes

No

06

Are you available to work a fixed or flexible schedule that includes daytime, evening and weekend hours?

Yes

No

07

Are you able to lift and carry items weighing up to 40 pounds?

Yes

No

08

Please indicate how many years of experience you have providing excellent customer service.

1-2 years

3-4 years

5 or more years

None

09

Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)

10

Please rate your experience with installation, upgrade, and repair of Windows PC.

5 or more years

3-5 years

1-2 years

Less than one year or none

11

Please rate your experience with installation, upgrade, and repair of MacOS.

5 or more years

3-5 years

1-2 years

Less than one year or none

12

Please rate your experience with Mobile Device Management.

5 or more years

3-5 years

1-2 years

Less than one year or none

13

Please rate your experience with troubleshooting AV issues.

5 or more years

3-5 years

1-2 years

Less than one year of none

14

Please rate your experience with makerspace equipment such as laser cutters, 3D printers, gaming systems, large format or hardware systems?

5 or more years

3-5 years

1-2 years

Less that one year or none

15

Libraries often use specialized systems for public reservations, printing, and materials handling. What experience do you have working with or learning new software or hardware systems? (The answer box will allow you to enter 12 lines of text.)

16

I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.

I have included the names of three references in my application

Required Question