Tier 2 IT Support Specialist - FT 1st Shift

Tier 2 IT Support Specialist - FT 1st Shift

Christian Living Communities

Englewood, CO

If you are considering a position at Christian Living Communities Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (FT)

• Health Coverage
• Health Savings Accounts
• Retirement (with match)
• Dental, Vision, Disability & Life Insurance
• Paid Time Off plan
• Employee Assistance Programs

At CLC-Cappella, we recognize that people come with a wealth of experience and talent beyond a job's essential requirements.

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.

If your experience is close to what you see listed here, please still consider applying with us. We have found that diversity of experience and skills, combined with a passion for older adults makes for an excellent team member.

We are a faith-based organization that welcomes people of all beliefs or non-beliefs, and we encourage people from all faiths and backgrounds to apply to our positions.

You will find an inclusive and diverse work environment. Please let us know if you require accommodation during the interview process.

Please note, consistent with state and federal mandates, being fully vaccinated from COVID-19 is a condition of employment.

Christian Living Communities Mission Statement

Christian Living Communities ministers to senior adults through a continuum of services and care that reflects Christian love, respect and compassion and that enriches the quality and dignity of life for each individual.

Position Summary

Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and phones for the entire Organization.

Responsible for providing desktop support, training, software upgrades, and telephone system support. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

Essential Duties

• Provide Tier II level Helpdesk support on hardware / software issues throughout the Organization.
• Provide Tier II level Helpdesk phone support and programming as necessary. Maintains local company intranet website and server.
• Installs, monitors, and maintains company network infrastructure and network equipment.
• Provides direct support to the Director of IT and takes projects on willingly.
• Ensures functionality and connectivity for all Medicare or CMS based applications and systems.
• Investigates and implements new software and technologies that help overall business efficiency.
• Assists MIS I with day-to-day ticket overflow and provides guidance on possible solutions.
• Responsible for encouraging, participating in and integrating Masterpiece Living and Eden Alternative initiatives by supporting successful aging and person-centered programs and culture.
• Other duties as assigned

Basic Qualifications and Experience

• BA / BS Degree in a computer related field or equivalent.
• Certification in MCSE, MCSA, etc. preferred.
• 1-3 years experience as a network support administrator.
• Must be able to read, write and speak the English language.
• Must possess excellent customer service skills.
• Must possess a Colorado MVR in good standing, with reliable transportation

Pay for this position starts at $33.10 and is negotiable based on relevant work experience.