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Technical Support Associate

Technical Support Associate

CollaberaChandler, AZ, US
4 hours ago
Job type
  • Full-time
Job description

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Base pay range

$18.00 / hr - $20.00 / hr

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In Pursuit of Greatness | Banking and Financial

  • Industry

Banking and Financial

  • Title
  • Technical Support Associate

  • Duration
  • 12 Months

  • Location
  • Chandler, AZ

    (ONSITE)

  • Pay
  • $18 / hour to $20 / hour

    Position Details

  • Industry
  • Banking and Financial

  • Title
  • Technical Support Associate

  • Duration
  • 12 Months

  • Location
  • Chandler, AZ

    (ONSITE)

  • Pay
  • $18 / hour to $20 / hour

    Role Overview

    Join our 24 / 7 Global Service Desk team, providing first-line support to internal employees via voice and chat. This onsite role (4 days / week) includes the option for 1 day of remote work based on performance post-training.

    Key Responsibilities

  • Troubleshoot MS and proprietary systems via phone and chat.
  • Handle multiple live chats while meeting quality and performance metrics.
  • Escalate unresolved issues with clear documentation.
  • Communicate effectively to ensure high-quality client support.
  • Participate in technical training and use real-time peer support.
  • Qualifications

  • No formal education required; relevant experience essential.
  • 1-3 years in a similar support role.
  • Strong customer service, communication, and multitasking skills.
  • Team player with the ability to work under pressure and meet targets.
  • Proficient in Agent Chat, Windows 10, and fast-paced environments.
  • Preferred Skills

  • Call center or tech support experience.
  • Basic hardware troubleshooting (Windows 10 / 11).
  • Familiarity with MS Office, Office 365, SharePoint, Skype.
  • Exposure to Citrix, VPN, Cisco AnyConnect.
  • Knowledge of ITSM Remedy (a plus, not required).
  • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Contract

    Job function

    Job function

    Information Technology

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