Customer Support

Position - User Support Associate Location - Scottsdale, AZ Salary - $23 / hr  Our short-form mobile video team is looking for a User Support Associate to join the team.

Our mission is to inspire creativity and bring joy.

Our mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive.

The team helps ensure that the delivery is through all our communication efforts.

Responsibilities :

• Respond efficiently and accurately to users who reach out for support.
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
• Learn and utilize support tools and software appropriately.
• Sort through user feedback from multiple channels. 1-2 years of experience providing exceptional customer service via email / written channels.

Strong written communication skills (written fluency in multiple languages is a plus) Proficiency with computers and strong typing skills First class time management and decision-making skills

Inclusivity Commitment :