Customer Support Specialist

A company is looking for an Omnichannel Customer Support Specialist II.

Key Responsibilities

Provide empathetic and solution-oriented support to clients and providers via email, chat, and phone

Troubleshoot and address platform issues, facilitating communication between clients and providers

Advocate for clients by identifying friction in customer experience and suggesting improvements

Required Qualifications

Passion for creating exceptional customer experiences

Ability to thrive in a dynamic and evolving environment

Proven ability to handle a high volume of customer interactions

Understanding of active listening techniques

Familiarity with technology and standard troubleshooting procedures