Manager, IT Operations

Why Harvey

At Harvey were transforming how legal and professional services operate not incrementally but end-to-end. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team is sharp motivated and deeply committed to the mission. We move fast operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity push for excellence and want to help shape the future of work alongside others who raise the bar we invite you to build with us.

At Harvey the future of professional services is being written today and were just getting started.

Role Overview

Were seeking an experienced IT Operations Manager to lead and scale our global IT support function. Youll manage a growing team of analysts and contractors across San Francisco New York London and other offices. This role is responsible for ensuring a reliable secure and delightful technology experience for all employees from onboarding to ongoing support across both our company offices and remote setups.

The ideal candidate is a hands-on people-first manager who can balance operational excellence strategic planning and team development as our company scales.

What Youll Do

Manage and mentor a global team of IT support analysts and contractors across multiple time zones.

Own end-user support SLAs ticketing workflows and escalation paths.

Ensure reliable A / V and collaboration tool performance for recurring events (e.g. All Hands exec webinars external-facing firesides).

Partner with Security and People teams to improve onboarding access provisioning device management and compliance.

Guide the standardization of software vendor management as well as asset and inventory management across offices.

Coordinate IT support coverage and hardware logistics for local and remote users across global regions.

Identify and implement process improvements and automations to improve efficiency and user satisfaction.

Create and maintain clear internal documentation runbooks and training guides.

Lead vendor selection and management for key services tools and hardware.

Support IT budget planning and resource allocation for support tools headcount and office infrastructure.

What You Have

Minimum 5 years of experience in IT operations with 2 years in a team lead or management role.

Experience managing global support teams across hybrid and remote-first environments.

Familiarity with Google Workspace Okta Slack Zoom Jamf or similar MDM and ticketing systems (e.g. Linear Jira Zendesk).

Proven ability to lead and mentor technical teams.

Experience improving or implementing scalable support processes and tools with a focus on automated solutions.

Strong communication and stakeholder management skills especially with non-technical teams.

Ability to thrive in a fast-paced high-growth and global environment.

Bonus Points

Experience managing A / V systems and live event support.

Experience working at an enterprise SaaS company.

Compensation Range

$174000 - $236000 USD

Please find our CA applicant privacy notice here .

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity / expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience :

Manager

Key Skills

Environment,Fund Management,Cabling,J2EE,Document Control Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 174 - 236