Manager, Learning Design and Experience

Job Description

Job Description

About Definitive Healthcare :

At Definitive Healthcare (NASDAQ : DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.

We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

Role Overview

The Manager, Learning Design & Experience, is a key leader responsible for shaping how we design, deliver, and scale learning for both our internal sales teams and our external customers. This role blends strategic vision with hands-on design excellence—building the frameworks, tools, and content that enable performance, accelerate onboarding, and drive customer adoption.

The role will lead a team of instructional designers, oversee the LMS implementation, and establish unified standards for eLearning design, communication, and reinforcement. This role will collaborate across Sales Enablement, Customer Training, Marketing, and Product teams to deliver high-quality learning experiences that build capability, confidence, and connection.

Key Responsibilities :

Learning Design & Framework

• Build and implement a unified learning design framework that supports both internal enablement and customer education.
• Establish standards, templates, and toolkits for eLearning, microlearning, and instructor-led programs.
• Ensure content is engaging, scalable, and rooted in adult learning and performance-based design principles.

Sales Enablement & Internal Learning

Customer Training & Experience

LMS, Technology & Systems

Leadership & Collaboration

What You'll Bring

Why we love Definitive, and why you will too!

What our Employees are saying about us on Glassdoor :

"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

"Great team. Amazing growth. Employees are treated very well."

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy

Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.

Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.