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Client Integrations Specialist
ProVestAurora, CO, United States10 days ago
Job type
- Full-time
Job descriptionUnderstand client systems, workflows, and operational environments related to integrations. Translate client business needs into clear and actionable technical requirements for internal teams. Partner with a360inc product management and development teams to : Identify, troubleshoot, and resolve integration issues during testing and after deployment. Support prioritization and timely delivery of integration projects. Facilitate communication between clients, vendors, and internal stakeholders to : Assist clients in navigating integration onboarding and issue resolution processes. Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs. Contribute to process improvements related to integration lifecycle management. Ability to work directly with external clients and vendors to gather business requirement and translate requirements to a documented vision and scope to be carried out by the technology team Strong understanding of API integrations, middleware, and common integration technologies. Experience in integration testing, troubleshooting, and problem resolution. Ability to gather, analyze, and document technical requirements from non-technical stakeholders. Ability to dissect, analyze and propose alternatives to resolve customer issues / problems Ability to consider the business implications of the application of technology to the current business environment Experience producing process and work flow diagrams Excellent communication skills, both verbal and written, to effectively engage with clients, vendors, and internal teams. Detail-oriented with strong organizational skills and ability to manage multiple projects concurrently. Familiarity with software development lifecycle (SDLC) and agile methodologies preferred. Ability to work independently and as part of a cross-functional team. Bachelor's degree in Information Technology, Computer Science, Business Analysis, or a related field, or equivalent combination of education and experience. 3+ years experience in integration management, business analysis, or related client-facing technical role. Proven experience working with clients and third-party vendors in technology integration projects. Experience with technology applications in the mortgage services industry is preferred. Experience with testing, troubleshooting, and maintaining software integrations in production environments.
Purpose of this Role :
The Client Integration Specialist is responsible for managing the end-to-end process of integration requirements gathering, testing, and troubleshooting for the family of 360inc products. This role works closely with client technical resources, third-party vendors, and internal product management and development teams to ensure seamless integration delivery, expedite new integrations, and maintain existing production integrations. The Specialist plays a key role in understanding client needs, translating those into technical requirements, and ensuring integrations meet business objectives.
Essential Duties and Responsibilities :
- Collaborate directly with assigned client technical teams and third-party technology vendors to :
Gather detailed integration requirements and document specifications.
Coordinate integration testing in staging and testing environments.
Provide status updates, manage expectations, and escalate issues as necessary.
Knowledge, Skills and Abilities :
Training and Experience :
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Integration Specialist • Aurora, CO, United States
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