Customer Solutions Associate

Customer Solutions Associate

This is a hybrid role requiring three days in the office from Tuesday to Thursday, with working hours from 6 a.m. to 2 : 30 p.m. As a Customer Solutions Associate, you will be the primary point of contact and advocate for our customers. You will optimize orders, drive efficiency, and minimize waste throughout the End-to-End Order to Cash process.

Responsibilities :

• Receive and submit orders on behalf of customers.
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA).
• Monitor open orders according to the Daily Activity Schedule and ensure adherence to tasks and cadence.
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency, such as maximizing payload and grouping or splitting orders.
• Contact customers regarding Out of Stock or Stock Allocation issues.
• Work with the Order Fulfillment team to resolve issues preventing delivery note creation.
• Address and propose resolutions for issues identified post-delivery note due to Transportation or Warehousing issues.
• Serve as the principal customer contact for capturing, creating, and registering all return requests.
• Assess compliance of Return Requests according to Market Return Policy Conditions.
• Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
• Validate returned products are in sellable condition and ensure all relevant documentation is provided for analysis of credit or debit value.
• Coordinate destruction or donation of goods when physical return is not warranted.
• Ensure refusals created by the OS&D team in Transportation contain appropriate order reason codes and correct pricing prior to billing.
• Analyze reasons for refusals and contact customers to propose mitigation actions to reduce or eliminate future refusals.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

You will manage a customer service team that is phone-based and works off a queue. The team also manages a shared inbox where customers can email requests for product guides and price lists. Occasionally, you may assist with other functions such as supporting a field partner or sales requests. The team comprises eight individuals, and there is a two-week training period before fully engaging in the role.

Job Type & Location :

This is a Contract position based out of Seattle, WA.

Pay and Benefits :

The pay range for this position is $27.55 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline :

This position is anticipated to close on Nov 28, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.