Customer Solutions Associate

Customer Solutions Associate

This hybrid role requires you to be in the office Tuesday through Thursday from 6 : 00 a.m. to 2 : 30 p.m. As a Customer Solutions Associate, you will serve as the primary point of contact and advocate for customers, optimizing orders while driving efficiency and minimizing waste throughout the End-to-End Order to Cash process flow.

Responsibilities :

• Receive and submit orders on behalf of customers.
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA).
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to tasks and cadence.
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency by maximizing payload and grouping / splitting orders.
• Contact customers regarding Out of Stock or Stock Allocation issues.
• Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation.
• Propose resolutions for issues identified post-delivery note due to Transportation or Warehousing issues.
• Be the principal contact for capturing, creating, and registering all return requests.
• Assess compliance of Return Requests according to Market Return Policy Conditions.
• Obtain authorization from Sales for return requests exceeding Market Return Policy Thresholds.
• Validate returned products are in sellable condition and ensure all relevant documentation is provided for credit / debit analysis.
• Coordinate destruction or donation of goods when physical return is not warranted.
• Ensure refusals contain appropriate order reason codes and correct pricing prior to billing.
• Analyze reasons for refusals and propose mitigation actions to reduce or eliminate future occurrences.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The role involves managing three different teams, primarily focusing on the Customer Service team, which is phone-based. You will work off a queue and manage a shared inbox where customer requests for product guides and price lists are handled. Occasionally, you may assist other functions, such as helping a field partner or someone in sales. The team comprises eight people, and a comprehensive two-week training is provided before you start fully engaging in your responsibilities.

Job Type & Location :

This is a Contract position based out of Seattle, Washington.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following :

Pay and Benefits :

The pay range for this position is $26.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a hybrid position in Seattle, WA.

Application Deadline :

This position is anticipated to close on Oct 7, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.