Turn Your Passion for Tech Into a Career You'll Love
Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC, we're looking for motivated, friendly, and tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters.
Since 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.
This isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact.
Guide customers through their buying journey - from first questions to final builds
Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality
Recommend the perfect systems for gamers, creators, and professionals
Multitask across multiple active conversations while maintaining accuracy and focus
Work efficiently through support tickets so customers get fast, clear, and helpful answers
Use tools like ChatGPT and AI assistants to improve speed and solution quality
Collaborate with a team that lives and breathes tech and customer excellence
4-Day Work Weeks (Mon-Fri, outside of peak holiday season)
Unlimited Vacation - trust-based time-off policy
Regular Team Lunches, Events & Giveaways
Employee Discounts on high-end gear and systems
Casual Dress Code - jeans, hoodies, game tees welcome
Career Growth opportunities in support, sales, marketing, or operations
A work culture driven by passion, innovation, and performance
A strong passion for technology, gaming, or high-performance PCs
Ability to multitask effectively across support channels without losing quality
Excellent communication skills - written and verbal
Focused work ethic - you follow through on issues and move on efficiently
Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
Confidence using AI tools like ChatGPT to support customers
Typing speed of at least 40 WPM
High school diploma or equivalent - must be 18+
Local to Lincoln, NE - this is an on-site role
2-4 years of customer service or phone-based sales experience
Familiarity with CRMs or customer service platforms
Experience helping others with gaming setups or computer builds
Record a short (2-min max) video intro and tell us:
Who you are
Why you're a great fit for this role
What makes you passionate about gaming or tech
Send it to or share an unlisted YouTube or Instagram link (don't forget the application too!).
401(k) with employer matching
Health, dental, and vision coverage
Aflac loss-of-pay insurance
Unlimited vacation
Employee discounts
A close-knit, forward-thinking work environment where your input matters
At XOTIC PC, you're not just another employee - you're part of a team that's shaping the future of performance computing. If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.
Apply now and let's power up together.
Computer Sales & Customer Service Rep - Online - 4 Day Work Week • Lincoln, NE, USA
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