Customer Consultant (R-17430)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at

dnb.com / careers

A Customer Consultant is responsible for successful Customer enablement and onboarding of Finance product solutions for customers requiring a complex onboarding experience. This role is responsible for delivering against and fulfilling contractual requirements for signed agreements with a larger value for D&B products and services. This role is focused on implementing D&B Receivables Intelligence GETPAID in partnership with the FIS team to transform and automate financial operations, delivering a high quality customer experience with solid ROI.

Key Responsibilities :

• Own onboarding and implementation activities and work directly with customers to enable them to get up and running on new solutions as close to the point of sale as possible. Make sure customers understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Conduct check-in with customer to review use of the solution within 30 days of onboarding and implementation.
• Provide value add services and identification of continuous improvement initiatives. Customize best demonstrated practices to satisfy specific goals and outcomes.
• Be the point person for customer assistance during the onboard phase. Act as solutions expert to triage and coordinate resolution on difficult situations. Contribute to the team's success by creating and / or updating documentation, team processes, and knowledgebase.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
• Communicate status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed. Leverage tools such as project plans, RAG status reports and weekly synopsis reports to manage and communicate project status to all levels of Customers' organizations. Provide input to Lines of Business for product roadmap.
• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding and implementation phase.

Key Requirements :

Benefits We Offer

Generous paid time off in your first year, increasing with tenure.

Up to 16 weeks 100% paid parental leaveafter one year of employment.

Paid sick timeto care for yourselfor family members.

Education assistanceand extensive training resources.

Do GoodProgram : Paid volunteer days&donation matching.

Competitive401k with company matching.

Health & wellness benefits, including discounted Wellhubmembership rates.

Medical, dental&vision insurancefor you,spouse / partner&dependents.

Learn more about our benefits : http : / / bit.ly / 41Yyc3d

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Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to

AcquisitionT@dnb.com

to let us know the nature of your accommodation request and your contact information.

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