Manager, Customer Service & Development

Job Description

Job Description

Do you have a passion for people and developing individuals to perform at the highest of their ability ?

Are you great at collaborating with team members to creatively problem solve ?

Do you want to be a part of an organization that was named one of Chicago’s Best & Brightest Companies to Work For SIX years in a row?

Does working in a highly-engaged organization , one that’s committed to growth, collaboration and innovation interest you?

NetSource is a wholly owned subsidiary of Network Services Company and its customer base is the distributor companies that own NETWORK. NetSource Customer Support and Development Manager has two primary purposes, manage the processing and servicing of all NetSource customer orders and lead the development of NetSource processes to support growth and development of the organization. This is accomplished through a high level of engagement with Network members to understand their needs and match those needs with NetSource capabilities, a collaborative approach across NetSource and Network to implement processes that add value to NetSource, our members, and our associates, and lead the support organization.

WHAT YOU'LL DO :

• Supervise the processing of orders received from Network member companies.
• Provide training for NetSource customer support and business analytics staff to drive departmental efficiencies and business outcomes.
• Supervise and participate in generating customer invoices upon confirmed shipments.
• Resolve discrepancies with the forwarding warehouses
• Investigate and resolve member complaints with regard to shipping problems
• Approve and process credit memorandums for NetSource customers.
• Collaboratively manage NetSource platforms for all product lines, customer interactions, and customer files.
• Assist NetSource accounting department in its resolution of payment discrepancies.
• Develop relationships with suppliers to drive efficiencies for associates and Members.
• Partner and collaborate with internal operations team for thorough follow through on sales projects.
• Initiate leadership on business development processes to positively impact support associates and members.
• Lead and motivate cross functional teams to drive sales growth and expand opportunities for Member engagement and success.
• Increase member purchasing activity within your supplier portfolio to achieve measurable growth and enhance supplier performance at NetSource.

WHO ARE YOU :

WHAT YOU'LL NEED :

WHAT WE OFFER :

OUR CULTURE & WHAT MAKES US DIFFERENT

INNOVATION IS IN OUR DNA

GROWTH MINDSET

WORK-LIFE HARMONY

WHAT OUR EMPLOYEES SAY :

“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.”

– Current NETWORK Associate

The Anticipated Salary Range for this position :

$90,000 - $110,000

Network has established a salary range for this position based on a combination of market data, industry standards and specific requirements of the role. The actual starting salary will vary based on applicant's location, education, experience, skills and abilities.

In addition, to base salary, Network associates are eligible for a comprehensive benefits package, which includes health insurance, retirement contributions, opportunities for career growth and professional development. Our compensation package is designed to reward both individual contributions and team success. ensuring that we attract and retain top talent.

Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do.

NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.