Regional Systems Support Specialist

BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, IN, Delta, OH, and Mansfield, OH. BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public, focusing on delivering the highest level of service.

Duties And Responsibilities

• Provide functional and technical support to BlueScope Recycling associates
• Provide clear and cordial communication to internal and external customers
• Manage assets, uptime, and performance of networks, machines, and systems as assigned
• Ensure that standard company hardware and software are maintained and in working condition as required
• Ensure that all requests are recorded and completed to customer satisfaction
• Document resolutions to requests for future reference
• Recognize and report developing trends in the support process and technologies
• Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
• Set the initial priority of requests in the ticketing system and assign appropriate resources
• Load and maintain authorized software onto PCs
• Place requisitions for new hardware and software once approved
• Coordinate tasks with team members and give feedback about assigned tasks
• Participate in and make recommendations during team meetings
• Collaborate with peers to understand and support new technologies deployed within BRM
• Travel required up to 15%
• Participate in the on-call week and weekend rotation

Required Qualifications

Preferred Qualifications

Quantitative Scope

Work Authorization

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, disability, or other protected status.

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