Account Manager

Account Manager

The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.

Essential duties and responsibilities include, but are not limited, to the following :

Account Management

• Consistently ensure 100% complete and total client satisfaction
• Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements
• Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East
• Develop, implement and manage project plans in conjunction with the client
• Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members
• Act as communication conduit for entire MMA East organization to assigned accounts
• Serve as the primary escalation contact for client resolution of issues
• Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation

Sales

Client Services

Professional Development

Required Education and Experience

Knowledge, Skills and Abilities

Physical Demands and Work Environment

Work Location

The applicable base salary range for this role is $97,900 to $156,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.