Director of Payment Operations

Expected Pay Range

The expected annual pay range for this role is $93,292 to $165,608. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer / protected Veterans / Individuals with Disabilities

Overview

The Director of Payment Operations is responsible for overseeing the Banks payment operations business lines, Item Processing, ATM, Electronic Banking, and Online Banking. This includes managing and supporting customer support teams, ensuring efficient and accurate operational payment processing, and implementing and maintaining robust controls. Collaborates with various stakeholders to ensure established Bank policies, procedures, and objectives, and plays a key role in developing and executing strategies to improve payment operations, employee productivity and operational efficiencies using automation whenever possible.

Responsibilities

Manages and oversees the activities of the Item Processing, ATM, Electronic Banking, and Online Banking Teams. Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation. Participates in the hiring, training, salary, promotion and termination recommendation process.

Provide operational oversight for online banking and online account opening systems. Assists in the continued development of the platforms, ensures accurate and timely administration and adherence to procedures and controls.

Responds to and resolves complex customer inquiries, problems, and complaints.

Serves as primary liaison with Federal Reserve Bank for Check 21 processing and NEACH for ACH processing.

Builds and maintains strong business partner and vendor relationships to deliver, support, and enhance products and services.

Manages third party vendor relationships and conducts thorough vendor reviews of contracts and financials as part of the Vendor and IT Risk Assessments process.

Maintains proficiency in regulatory and competitive developments within the area of bank operations. Ensure that departmental operations are in compliance with applicable laws and regulations.

Reviews the effectiveness of existing policies and procedures. Identifies and evaluates opportunities for process improvements and implements appropriate technology to enhance operations and service delivery.

Collaborates with the Banks Financial Fraud Team to identify, investigate, and implement measures to prevent fraudulent activities.

Ensures that project / department goals and objectives are met.

Ensures full compliance with the Banks Information Security Policies and Procedures.

Ensures team adherence to data governance policies and encourages a data stewardship mindset within the team, promoting accountability for data quality and compliance. Oversees data quality metrics and remediation efforts relevant to departments data.

Serves as a member of the management team and participates in the department planning and goal-setting process. Serves on Bank committees.

Represents the Bank through active participation in community and industry organizations and events and promotes the business interests of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.

Performs other duties as may be required.

Qualifications

Education

• Bachelors Degree or its equivalent work experience is required

Work Experience

Knowledge, Skills, and Abilities

PI279299133

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