Junior Operations Analyst

Let's be #BrilliantTogether

Description :

The Custodian Operations team is responsible for ensuring all proxies that our clients are entitled to vote are received, and that our account environment is functioning properly.

Custodian Operations builds and maintains relationships with our client's custodian banks to best support our clients' changing needs.

Custodian Operations processes all account set ups, account confirmations, missing ballot requests, receipt and resolution of unknown ballots, and custodian aggregation requests on behalf of our voting clients.

• Monitor the processes by which information and data are added to or exported from production systems through electronic data feeds and other media.
• Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications.
• Monitor key performance indicators to ensure the integrity of assigned data management areas.
• Work with account managers and client on boarding to ensure that required client data is received in a timely and high quality manner.
• Ensure comprehensive audit trails are in place for data that is received from or sent to production systems.
• Monitor quality control metrics to identify potential data issues and taking ownership of resolution for all issues that are identified.
• Support development of training documentation and systems to support growing team

In addition to the above operations responsibilities, the following activities are representative of the different functions for the team :

Operations Analyst - Custodian Operations

• Procure and process custodian account information to meet desired turn-around goals
• Develop and refine relationship with Custodian banks
• Single POC for all assigned custodian specific inquiries
• Responsible for operations specific Key Performance Indicators
• Timely resolution of workflow related processes and internal questions
• Perform Quality Assurance activities to ensure proper execution of assigned tasks
• Coordinate with account managers to resolve issue identified during Master Account List review cycles
• Additional duties as assigned by manager

Requirements

• Bachelor's degree
• Excellent oral and written communications
• Excellent organizational and administrative skills
• Team player and an excellent relationship builder
• Demonstrated analytical skills with strong attention to detail
• Innovative, motivated, client-oriented and commercially-aware thinker
• Absolute personal and business integrity

LI-SY1 #ENTRYLEVEL

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's unite, collaborate, and inspire one another.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks.

Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Brse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.

Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors.

More than 1,600 clients worldwide utilize ISS Governance's actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities.

Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients' evolving portfolio, fiduciary, and stewardship requirements.

Visit our website : https : / / www.issgovernance.com

View additional open roles : https : / / www.issgovernance.com / join-the-iss-team /

We are proud to offer the following featured benefits

• Medical, Dental and Vision - multiple PPO plans to choose from
• 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution
• FSA and Commuter benefit programs
• Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)
• Flexible Work & Hybrid policies may apply
• Paid Parental Leave

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status").

All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

For more information, please view https : / / www.dol.gov / agencies / ofccp / posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.

ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS Careers Accommodations@issgovernance.

com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online.

Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.