Job Description
Job Description
Salary : based on experience
Labelink is looking for a skilled Customer Service Representative for our Appleton, WI facility. This role Create a valuable link between customer and the company in understanding their needs and fulfilling same by responding quickly and accurately in a professional manner. The customer service team co-ordinates orders from data entry to following-through to scheduling, pre-press and shipping.
Why Labelink?
- Competitive pay.
- Be part of a supportive team with a positive, collaborative culture.
Shift Details :
Monday through Thursday 8 : 00 am to 4 : 00 pm. and Friday 7 : 00 am to 3 : 00 pmWhat Youll Do :
Answer incoming telephone calls and if necessary, transfers to appropriate personnel.Receive questions and concerns from external and internal customers and provide responses and solutions.Respond to sales representative(s) on matters concerning products, orders, and general inquiries.Provide sales representatives on updated customer related information and issues.Meets with the Plant Manager on a regular basis to plan and schedule orders and to discuss potential issues that may delay on-time delivery to customers.Enter orders accurately into Labeltraxx.Review customer purchase orders and cross references with the estimate to ensure pricing and components are correct.Follows up with Planner / Buyer to ensure material and components are available on time to meet on-time delivery to the customer.Review open backorders on a weekly basis to ensure all orders are in the production process.Perform order tracking to ensure on-time delivery to customers and to proactively resolve potential concerns before they emerge into problems that could delay shipments.Initiate customers request for certificate of conformance (C of C) and notifies all applicable personnel by adding a note to the customer profile in Label Traxx.Search for inventory / finished goods availability in the warehouse system.Initiates meetings with all concerning personnel when necessary.Comply with standard operating procedures for customer Services.Perform any other operations-related work assignments as requested by the manager.Shipping duties - Booking trucks for deliveries to customers and shipments of supplies to the site and use of FEDEX and UPS carriers.Other duties as assigned.What Were Looking For :
Pleasant telephone mannerComputer skills Microsoft suite, ERPStrong attention to detailAbility to deliver excellent client satisfactionExcellent interpersonal and influencing skillsAble to juggle multiple prioritiesResponsible and exercises good judgementAble to deal with difficult customersGood team playerStrong verbal and written communication skillsAble to adapt to changes in customer and production requirementsAnalytical, problem solving and decision-making skillsGood vision and able to differentiate coloursAble to work independently or in a team with minimal supervisionOur Benefits :
Health, Dental, Vision, HSA & HRA options and supplemental benefits.401K match $0.50 on the dollar up to 10%.Paid Time Off VacationHolidays (eligible day one!).Year-end bonus opportunities.Career advancement potential.Ready to grow with us? Apply today!