Liability Determination Adjuster - Remote

Liability Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Liability Adjuster, your primary responsibility will be to assist our valued customers in navigating the aftermath of single or multi-vehicle auto losses. Your day-to-day activities will revolve around effective communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. This communication will take place through different channels, including voice calls, email, and text messages. After completing comprehensive on-the-job training, you will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving our Allstate policyholders.

Key Responsibilities :

• The Customer Service Expert live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator confidently and independently investigate liability claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Notice of Licensing Requirement :

Work Location :

What You Need :

What Allstate Provides :

Preferred Qualifications :

Allstate Benefits :

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our benefits :

Skills :

Compliance, Customer Service, Problem Solving, Results-Oriented, Time Management

Compensation : Compensation offered for this role is $22.84 - $26.45 hourly and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.