Collections SpecialistKaizen Stackup • Boston, MA, US
Collections Specialist
Kaizen Stackup • Boston, MA, US
30+ days ago
Job type
- Full-time
Job descriptionBachelor's degree in Finance, Accounting, Business Administration, or a related field Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries Proficiency in collections software, billing systems, and payment processing platforms Strong understanding of collections laws, regulations, and industry best practices Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders Demonstrated ability to negotiate effectively and resolve conflicts Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting Ability to work independently and as part of a team in a fast-paced environment High level of attention to detail and accuracy in data entry and financial transactions Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA) Experience with enterprise resource planning (ERP) systems Knowledge of legal billing and collection practices Customer Focus : Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations Communication : Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences Negotiation : Strong negotiation skills to reach mut
Job Description
Job Description
Collections SpecialistAbout the Role
We are seeking a dedicated and experienced Full-time Collections Specialist to join our dynamic team. The ideal candidate will be responsible for managing and executing collection activities to ensure timely payment of outstanding accounts. This role requires a detail-oriented individual with excellent communication skills and a strong understanding of collections processes, billing procedures, and payment processing.
Key Responsibilities
- Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
- Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
- Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
- Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
- Process payments accurately and efficiently, updating account information in real-time
- Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
- Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
- Generate and analyze reports on collection performance, identifying trends and areas for improvement
- Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
- Assist in the development and implementation of new collection strategies and process improvements
- Participate in training sessions and share knowledge with team members to enhance overall department performance
QualificationsRequired :
Preferred :
Key Competencies
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Collection Specialist • Boston, MA, US