Lab Services Alliance Director

Lab Services Alliance Director

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and morecovering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

About the Role

Under general direction, this role is responsible for developing people, processes, and solutions delivered to life sciences customers within laboratory operations. The position serves as an account-level representative, managing key performance indicators (KPIs), vendor relationships, and compliance requirements. It also oversees account-specific matters including management strategy, client relations, team development, and other key contractual initiatives. This role leads teams across 6+ locations in the U.S., with direct responsibility for up to 5 direct reports and more than 80 indirect reports. Strong leadership in a regulated environment is required, and experience in the life sciences industry is preferred. Travel to client sites is expected, up to 25% of the time.

What You'll Do

• Develop CBRE Laboratory Solutions offerings, including service level agreements, KPIs, guidance documents / SOPs, training and qualification programs, quality and certification standards, and technology infrastructure to support delivery and supply chain strategy.
• Participate in the ideation process to design and test future Integrated Lab Services (ILS) solutions, collaborating with Marketing, Systems Products, Services, Global Workplace Solutions, and customers.
• Provide laboratory solutions consulting to customers, corporate clients, internal personnel, and branch offices. Define solution scope and innovation for high-level Life Sciences opportunities, and develop site teams to deliver these capabilities.
• Lead, track, and report on solution effectiveness across markets, clients, and geographies.
• Research and develop differentiated laboratory solutions offerings. Benchmark against industry standards to enhance market value through packaging and geographic reach.
• Apply government regulatory codes to facility environments to deliver best-in-class solutions, including contributing papers and presentations to industry professional organizations.
• Follow the S&RS quality plan and lead the integration of solution development into the quality manual.
• Support the Training department in developing courses for MU, sales, and operations teams.
• Assist in delivering training on Integrated Lab Services (ILS), regulatory interpretations, and solutions to customers and GWS personnel.
• Lead performance management, hiring, and development of individuals and teams across multiple sites.

What You'll Need

Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, lead and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and an advanced inquisitive mindset. Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women / Minorities / Persons with Disabilities / US Veterans).